• Desktop Support Technician

    JOB LOCATIONS US-FL-Jacksonville
    POSTED DATE 3 weeks ago(12/28/2018 9:13 AM)
    JOB ID
    Information Technology
    Full Time
    Based on experience

    We Create Opportunity


    ERC is a growing end-to-end solutions provider in the accounts receivable management industry servicing clients nationwide with 4,000 employees across 7 locations.  Because of our relentless dedication to deliver nothing less than exceptional, our company continues to grow.  Join us and you will too.  We’ll provide you with the tools, training and a team who will guide you and help you grow.  And along the way you’ll work with smart, fun people while receiving a great benefits package and earn some serious perks.


    • Opportunities to gain valuable professional skills through on-going training
    • Benefits offered after 60 days to include: Health, Dental, Vision, and IRA options
    • Paid Holidays after 90 days
    • Paid Time-Off after 6 months
    • Career growth opportunities
    • Fun, innovative culture that will challenge you and support your growth





    We Don’t Breed the Weak


    Let’s keep it real.  We haven’t gotten this far by simply checking the boxes and delivering the bare minimum.  We are a team of real go-getters – the kind of people who seek out challenges, attack the day and outperform themselves.  Bottom line, you have the opportunity to elevate your career by giving 100% every day to reach your full potential and prove to ERC you want to be more than average.


    • Minimum Qualifications:

      • Bachelor’s degree in IT related field or five years of experience in desktop support.
      • Hold one or more of these certifications: A+, Sec+, ITIL, MTA, MCSA, MCSE
      • Enterprise desktop management leveraging PowerShell, PsTools, WSUS, MDT, WDS, etc.
      • Proven experience in servicing desktops, laptops, phones, printers and mobile devices
      • Microsoft Office 365, Windows 10 and Citrix end user support.
      • Strong customer service, analytical, and interpersonal skills.
      • Excellent communication skills.



    We Don’t Believe In Limits


    • We thrive on challenge, embrace the unknown and lead with an innovative spirit. We value diversity– because our ideas come from all angles, perspectives and corners of the world. 


      This role is ideal for a customer service focused, motivated, detailed oriented, eager to learn Information Technology professional. This position requires in depth knowledge of Windows 10 and associated applications.


      As member of the Desktop Support Group, this position is responsible for the day-to-day maintenance of end user desktops, laptops and network devices, as well as compliance, and auditing.


      Responsibilities include but are not limited to the following:

      • Monitor, update and resolve open Desktop Support tickets
      • Create/ modify answer files and images, deploy images using WDS.
      • Deploy updates to desktops using Microsoft WSUS
      • Responsible for the implementation/configuration/testing/deployment of desktop hardware, peripherals and software
      • Evaluate existing user computer systems and perform upgrades based on user needs.
      • Enterprise asset inventory management
      • Write and follow procedures and SOPs
      • Training end users as needed
      • Additional duties as assigned



    ERC is an Equal Opportunity Employer





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