• Mortgage Customer Service & Sales Representative

    POSTED DATE 4 weeks ago(5/23/2019 12:11 PM)
    JOB ID
    Full Time
    Up to $14.00/hour based on experience

    We Create Opportunity


    ERC is a growing full service, end-to-end provider for every aspect of the customer life-cycle servicing clients nationwide with 4,000 employees across 7 locations.  Because of our relentless dedication to deliver nothing less than exceptional, our company continues to grow.  Join us as a full-time agent and you will too.  We’ll provide you with the tools, training and a team who will guide you and help you grow.  And along the way you’ll work with smart, fun people while receiving a great benefits package and earn some serious perks.


    • Full-time permanent (non-seasonal) position
    • Up to $14/hour 
    • Uncapped referral bonus potential
    • Employee perk discounts that include local restaurants, gym memberships, event tickets, and more. 
    • Opportunities to gain valuable professional skills through on-going training
    • Career growth opportunities
    • Fun, innovative culture that will challenge you and support your growth
    • Benefits offered after 60 days to include: Health, Dental, Vision, and IRA options
    • Paid Holidays after 90 days
    • Paid Time-Off after 90 days
    • Paid Training
    • Body-Mind-Life Wellness Program
    • Employee Engagement Activities
    • Monthly Non-Profit Awareness
    • ERC Cares Program



    We Don’t Breed the Weak


    Let’s keep it real.  We haven’t gotten this far by simply checking the boxes and delivering the bare minimum.  We are a team of real go-getters – the kind of people who seek out challenges, attack the day and outperform themselves.  Bottom line, you have the opportunity to elevate your career by giving 100% every day to reach your full potential and prove you want to be more than average.


    Minimum Qualifications:


    • Effective communication, negotiation, and problem solving skills
    • Ability to multi-task in a production driven environment
    • Ability to learn new products and navigate through multiple systems
    • 1-2 years of call center, mortgage, sales, debt collection or customer service experience a plus
    • Must be comfortable navigating between multiple computer screens and systems
    • Must be able to pass a criminal background check


    We Don’t Believe In Limits


    Most of our employees begin as a call center agent – one of the most valued positions in our company.  Agents are our front line, speaking to customers on our clients’ behalf.  And when our agents meet their expectations and reach their goals, ERC as a company excels.


    Job Responsibilities:

    • Handling inbound customer service and sales inquiries for our mortgage servicing contact center
    • Strive to meet highest level of customer satisfaction by resolving customer’s home mortgage questions or concerns in professional & timely manner
    • Follow proven cross-sell techniques to uncover customer needs across all products and services, present a customized recommendation, and overcome objections
    • Performance is based on call compliance and daily call volume/effective resolution compared to assigned monthly goals 


    ERC is an Equal Opportunity Employer.




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